Shipping and Returns
FREE SHIPPING on online orders over $150.00! *** Excludes vehicles and trailers ***
Same day shipping on all orders placed before 3:00 pm (Eastern Time) on any business day. Most orders received within 3 days! (Excluding Hawaii and Alaska). Please allow 1-3 days for all orders to be processed. All parts are shipped DHL, UPS, USPS, or Fed Ex. Product and shipping must be paid in advance. We do not except COD at this time.
To exchange a product without any hassle please call (603) 669-9682 x11 or email firstname.lastname@example.org.
Customer satisfaction is our goal. If you are not completely satisfied with your purchase, simply return the merchandise within 30 days of the purchase date with the return authorization (RA) number inside the package. The merchandise must be shipped in new condition in the original package with all parts, accessories, and manuals. Please ship merchandise to the following address:
Ron’s Toy Shop
235 Elm Street
Manchester, NH 03101
Customer is responsible for the shipping cost for the return of the merchandise.
In the event that a return is the result of an error of our company, or website – we will issue a full credit and call tag or return label for pickup of the parts to be returned to our facility. If you have any questions about returning an item please call (603) 669-9682 x11 or email email@example.com.
A 15% restocking fee will be applied to any return that is not an error of our company or website.
Refused items or item returned without prior notice will be subject to a 20% restocking fee.
A Return Authorization Number (RA) is required for any return. To request a Return Authorization Number you may call (603) 669-9682 ext. 11 (Mon-Fri) from 8:00am-5:30pm (EST) or e-mail firstname.lastname@example.org.